Orders & Payment


The Products displayed on this Website are not shown to actual size nor are their images binding as to detail. Some Products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given. All Products are subject to availability. In the unlikely event of a change in the specification or quality of the goods ordered we will offer you a substitute item of the same or better quality for the same price, which you shall be entitled to reject.


The Price of the Product will be as stated on our Website at the time you submit your order. Prices stated on the Website not include the cost of delivery and insurance during freight as that cost is dependent upon the value of the item(s) purchased and so is advised in addition to the Prices stated. Subject to adjustment at our absolute discretion from time to time without prior notice to you. Our other Cloé Jewelry & Art authorised third party online sale channels or Cloé Jewelry & Art retail shops are under no obligation to match the prices quoted on the Websites and vice versa.


Once Order has been received we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you previously provided. Our acceptance of your order brings into existence a legally binding contract between us.

All the selling prices shown in the website are denominated in Hong Kong dollars. Converting any other currency into Hong Kong dollar shall be subject to the exchange rate offered by the customer's credit card issuing bank.

You must pay for the product you order by using any method currently specified;

Cloé Jewelry & Art (hereinafter called "the website") currently allows the payment made by Cash, "VISA Card", "Master Card" only on our shop.

Or through the bank allows payment to Cloé Jewelry & Art account.

You agree to indemnify Olivia Yao Jewellery in full against all costs and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs.


We reserve the right to cancel your order if:

One or more of the Products you ordered was listed at an incorrect price due to a typographical error in the pricing information received by us from our suppliers or for any other reason; A Force Majeure Event occurs. If we do cancel your order we will notify you by e-mail address.


Self Collection at Store:

You must be chosen the branch when you oder to buy the goods on our website

Authorized Collection:

To protect your right, if you select self collection at a specific store and require someone else to pick up the item for you, the authorized representative of the recipient shall produce the following documents upon collection:

(1) Authorization letter (please make an application from us by email prior to the collection. We will send it to you by email within one working day);

(2) Copy of proof of identity of recipient that bearing his/her photo;

(3) Proof of identity of authorized representative

If any one of the necessary documents mentioned above is failed to be provided, we are entitled to reject the collection by the authorized representative on behalf of the recipient.

  • Product Packing

Cloé Jewelry & Art will have every piece of item be packed elaborately. Packed by professionals with the most suitable materials and methods to protect it from being damaged

as much as possible. All the jewellery is kept in jewellery boxes. We will select the appropriate packing for different items and under various circumstances. Also, the website provides free greetings cards. You simply write down the content of greetings card when placing an order, which is a touching way to convey your best wishes to your loved ones.

  • Enquiries

For any enquiries, please contact through by email or by calling our customer service hotline at as set out on the Websites.

**If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.


  • 產品詳情


  • 價格

產品的價格將在提交訂單的時候,在我們的網站上所列示。網站上標明的價格不包含交付和運輸過程中的保險的成本,成本取決於項目購買的價值。且我們可在不事先通知閣下的情況下隨時基於我們絕對的酌情權調整報價。其他獲 Cloé Jewelry & Art 授權之第三方網上銷售渠道或Cloé Jewelry & Art零售商店沒有義務符合本網站上顯示的價格,反之亦然。

  • 接受訂單及付款





銀行轉帳;在您前來取貨前以銀行轉帳方式,轉帳至 Cloé Jewelry & Art 指定之銀行戶口。

您同意在任何情況下,對於支付過程 Cloé Jewelry & Art 沒有任何損失、損害、成本、費用或其他索償。您同意賠償 Cloé Jewelry & Art 在您付款失敗發生的情況下,對我們所有的成本和支出。

  • 我們有權取消訂單



  • 交付






(1) 授權書 (請於取貨前以電郵方式向我們提出申請,我們將於1個工作天內以電郵提供)

(2) 收貨人附有照片的身份証明文件副本;

(3) 授權代表的身份証明文件


  • 貨品包裝

Cloé Jewelry & Art 會精心包裝每一件貨品,由專業人員使用最合適的材料和方式進行包裝以保證最大程度的保護及避免損壞。首飾均會放置於首飾盒內,我們將按不同的情況使用合適的包裝。此外,本網站更可提供免費心意卡,您只需要於下訂單時填寫相關心意卡內容,即可讓您的心意化為文字傳達給對方,倍感窩心。

  • 查詢